General Policies and Procedures
Welcome to Bridles and Bits Boutique, your premier online destination for equestrian equipment. Our store policies are designed to provide a transparent and seamless shopping experience. Please review the following policies before making a purchase. Bridles and Bits Boutique, its owner, and its employees are not liable for any damages, losses, or injuries arising from the use of our products or services, except as required by applicable law.
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Product Information
New and Second-Hand Items:
We offer both new and second-hand (used) equestrian equipment. Second-hand items vary in wear and condition, and all products are sold as-is.
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Product Descriptions:
Buyers are responsible for reviewing product details and photos on our website to assess condition and suitability. Bridles and Bits Boutique, its owner, and its employees are not liable for any discrepancies between product descriptions or images and the actual item, including variations due to monitors or manufacturing, except as required by applicable law.
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Warranties:
New products may include manufacturer warranties, as specified in the product listing. Bridles and Bits Boutique offer no additional warranties or guarantees and are not liable for any issues related to product performance, durability, or suitability beyond any applicable manufacturer warranties.
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Out-of-Stock Items:
Products are individually acquired and have no guarantee of restock once sold out. We will notify you if an item is unavailable at the time of purchase and issue a full refund within 7-10 business days.
Shipping Policy
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Processing Time: Orders are processed within 2 business days.
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Shipping Times: Domestic orders (within the United States) are shipped via standard carriers and typically arrive within 5-15 business days after processing.
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Shipping Costs: Shipping costs are automatically calculated at checkout based on the weight of the items.
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Domestic Shipping Only: We do not offer international shipping. All orders must be shipped to a U.S. address.
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Order Tracking: A tracking number will be provided via email once your order ships.
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Liability Disclaimer: Bridles and Bits Boutique, its owner, and its employees are not liable for any delays, losses, or damages that occur during shipping, including those caused by third-party carriers, except as required by applicable law.
Payment Policy
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Accepted Payment Methods: We accept credit/debit cards, Apple Pay, Google Pay, PayPal, Afterpay, Affirm, and Klarna.
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Transaction Fees: A 2.9% + $0.30 fee is applied to all transactions.
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Payment Processing: All payments are processed securely through third-party payment processors. Bridles and Bits Boutique, its owner, and its employees are not liable for any errors, fraud, or disputes arising from payment processing, including but not limited to unauthorized transactions or technical issues with third-party platforms.
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Pricing: All prices are listed in United States Dollar (USD) and are subject to change without notice. Prices exclude taxes and shipping fees, which are calculated at checkout.
Order Modifications and Cancelations
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Modifications/Cancellations: Orders can be modified or canceled within 1 hour of the transaction by contacting us through the Contact page or emailing info@bridlesandbitsboutique.com.
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After 1 Hour: No modifications or cancellations are permitted after 1 hour, as orders may already be in processing.
